José Olvera, Lily Acton, Emily Juel
Faculty Sponsor: Dr. Gayle Kaufman
Patient satisfaction is a common measure used to assess quality of health care in different medical settings. HealthReach Community Clinic is a free community clinic in Mooresville, NC. HealthReach’s patient pool is composed of low-income patients who cannot afford health insurance and turn to HealthReach for free primary and specialist care. We worked closely with HealthReach in order to assess their success and shortcomings in terms of patient care and, specifically, patient interactions with staff and other HealthReach personnel. We set out to answer the research question: How satisfied are HealthReach patients at the end of a visit to the clinic? In order to do so, we used a survey questionnaire tool comprised of quantitative and qualitative questions to assess patient satisfaction in terms of interactions with staff, quality of care received, and aesthetics of the clinic. Data was collected and analyzed using the SPSS statistical analysis tool in order to observe trends and other relevant statistical results. The results show that HealthReach provides a high-level of patient satisfaction. 94% of patients surveyed felt happy with the care they received on the day of their visit, 100% would refer HealthReach to a friend and 100% stated that they received the care that they needed. Based on these findings, HealthReach should continue with the high level of care that they provide for their patients and make small adjustments to areas that ranked slightly lower on the satisfaction scale.
